The Art of Mediation - The Key to Resolving Disputes in the Hospitality Industry

This book addresses conflicts in the hospitality industry that lead to legal disputes among hotels, guests, travel agents, employees, hotel operators, and owners. It traces the historical evolution of hospitality and examines its legal and moral aspects, as well as the modern challenges and opportunities within the industry.

Additionally, it explores the role of alternative dispute resolution (ADR), particularly mediation, as a more efficient and effective method for resolving conflicts in the hospitality sector. The book provides techniques, principles, and policies for implementing mediation within human resources departments and in management-stakeholder relations.